Returns & Exchanges
At Jerky.com, we stand behind the quality of our snacks and want you to be 100% satisfied with your order. If you encounter any issues with your purchase, please contact us within 30 days for a prompt resolution.
Contact Customer Support
Reach out to our team via email or phone with your order number to initiate a return or report a quality concern.
Provide Product Details
Share specific details regarding the issue, including photos of the product and packaging if any damage occurred during transit.
Receive Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Processing and Refund
After we receive your request or returned item, we will process your refund or ship a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing